Terms of Service

Effective 10 May 2026. Last updated 10 May 2026.

These Terms of Service ("Terms") govern your access to and use of TradeJot ("the Service"), operated from South Africa. By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

TradeJot is a WhatsApp-based invoicing and client-management tool aimed at South African tradespeople. You message a TradeJot bot and it creates invoices, tracks payments, and manages your client list on your behalf.

The Service relies on the WhatsApp platform, which is operated by Meta Platforms, Inc. and is not affiliated with TradeJot. WhatsApp's own terms apply to your use of WhatsApp.

2. Eligibility and account

You must be at least 18 years old and legally able to enter contracts.
You must provide accurate information during onboarding (name, business name, trade, contact details).
One account per WhatsApp number. Sharing access to your account is at your own risk.
You are responsible for keeping your WhatsApp account and SIM secure.

3. Plans, billing and cancellation

The Service offers a Free tier (5 invoices per calendar month) and paid tiers (Starter, Pro, Team) at the prices listed at tradejot.co.za.
Paid plans are billed in advance, in South African Rand (ZAR), via Paystack.
You may cancel at any time by emailing support@tradejot.co.za from the email on file (or with your WhatsApp number). Cancellation takes effect at the end of your current billing period.
Refunds are governed by our Refund Policy.
We may change pricing with at least 30 days' notice via WhatsApp and on this site. Existing subscriptions keep their original price until renewal.

4. Acceptable use

You agree not to use the Service to:

Send spam, threats, harassment, or unsolicited bulk messages to your clients via TradeJot.
Issue false or fraudulent invoices.
Store or process other people's personal data without a lawful basis under the Protection of Personal Information Act 4 of 2013 ("POPIA").
Reverse-engineer, scrape, or attempt to gain unauthorised access to the Service or its underlying infrastructure.
Use the Service to break any South African law.

We may suspend or terminate accounts that violate this section.

5. Your content

You retain ownership of your invoices, client records, and other content you create using the Service ("Your Content"). You grant TradeJot a limited licence to store and process Your Content solely to provide the Service to you. You can export Your Content at any time by replying export my data to the bot.

6. Privacy

How we handle personal information is set out in our Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

7. Service availability

We aim to keep the Service running but do not guarantee uninterrupted availability. WhatsApp outages, third-party provider outages (Paystack, OpenRouter, hosting), and scheduled maintenance may cause downtime. We are not liable for losses arising from downtime that is reasonable under the circumstances.

8. Limitation of liability

To the maximum extent permitted by South African law:

The Service is provided "as is" without warranties of any kind.
TradeJot's total liability to you for any claim arising from or related to the Service is capped at the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim, or R1,000, whichever is greater.
We are not liable for indirect, consequential, special, or punitive damages, including lost profits or lost business.
Nothing in these Terms limits liability that cannot be excluded by law.

9. Indemnity

You indemnify TradeJot against claims by third parties (including your clients) arising from your use of the Service in breach of these Terms or applicable law.

10. Termination

You may terminate your account at any time by emailing support@tradejot.co.za with your WhatsApp number and the subject line "Delete my account". We may terminate or suspend your account immediately for material breach of these Terms, suspected fraud, or for legal reasons. On termination we delete your data subject to the retention rules in our Privacy Policy.

11. Changes to these Terms

We may update these Terms from time to time. We will give at least 30 days' notice of material changes via WhatsApp and on this site. Continued use of the Service after the effective date constitutes acceptance.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa have exclusive jurisdiction over any dispute arising from these Terms or the Service.

You may also lodge complaints with the Information Regulator of South Africa in respect of personal-information disputes.

13. Contact

TradeJot — operated from the Free State, South Africa.
Email: support@tradejot.co.za.