Refund Policy

1. Free tier first

Every TradeJot account starts on the Free tier with no time limit and no payment required. The Free tier is limited to 5 invoices and 5 voice notes per calendar month. We strongly encourage you to use the Free tier first to confirm TradeJot fits your business before upgrading.

1.1 Service activation timeframe

TradeJot is a digital subscription service delivered via WhatsApp — no physical product, no shipping. Your paid plan is activated automatically within 30 seconds of successful payment, confirmed by a WhatsApp message from the bot. In the rare case of a payment-processor webhook delay, activation may take up to 24 hours; if it does not activate within that window, email support@tradejot.co.za for manual activation within 1 business day. If payment is successful but the Service is not activated within the timeframes above, you are entitled to a full refund regardless of the 7-day window below. See Terms of Service section 3.1 for the full activation + delivery clause.

2. 7-day full refund on first paid plan

If you upgrade from Free to any paid plan (Starter, Pro, or Premium) and decide within 7 days of your first paid charge that TradeJot is not for you, we will refund the full amount. To request this, email support@tradejot.co.za from the email on file (or with your WhatsApp number) within the 7-day window.

This 7-day refund applies once per account, on your first paid subscription. Subsequent renewals are not eligible.

3. Monthly plans after 7 days

• You can cancel a monthly plan at any time by emailing support@tradejot.co.za or messaging the bot.
• Cancellation takes effect at the end of your current billing period. You keep access to paid features until then.
• We do not refund partial months or offer pro-rated refunds on monthly plans.

4. Annual plans

Annual plans are billed as a single upfront payment with two months free relative to the equivalent monthly tier (Starter R1,990/yr, Pro R3,990/yr, Premium R6,990/yr).

• You can cancel an annual plan at any time by emailing support@tradejot.co.za or messaging the bot.
• Within the same 7-day full-refund window as a first paid charge (section 2), you receive the full amount back.
• If you cancel after the 7-day full-refund window, we will refund the unused complete months remaining on your subscription, less an administration fee equivalent to one month at the standard monthly price (to account for the annual discount).
• Refunds are not available on the final two months of an annual plan, since you would have paid less than that on a monthly subscription.

5. Upgrading and downgrading

• You can upgrade between paid tiers (e.g., Starter → Pro, Pro → Premium) at any time. The difference is pro-rated and charged immediately. Your billing date stays the same.
• You can downgrade between paid tiers (e.g., Premium → Pro, Pro → Starter) at any time. The downgrade takes effect at the end of your current billing period. We do not refund the difference for the current period.
• Switching from monthly to annual or vice versa (when annual is offered) applies at the next renewal.

6. When refunds are NOT available

Refunds are not available in the following situations:

• For monthly plans where the 7-day first-payment refund window has passed.
• Your account was terminated for a material breach of the Terms of Service (for example, fraudulent invoicing, abuse, or illegal use) where such termination was justified and consistent with the Consumer Protection Act 68 of 2008.

Within the 7-day refund window, your refund right is not conditional on how much you have used the Service. You are entitled to test the Service in good faith and exercise the refund right under the Electronic Communications and Transactions Act s.44 and the Consumer Protection Act.

We encourage you to contact us first if you believe a charge was incorrect, so that we can resolve it quickly. Initiating a chargeback through your bank does not affect your statutory rights under the CPA, but we may provide our records to the bank as part of the dispute process.

7. How refunds are processed

• Refunds are paid back to the original payment method (the card or bank account used to subscribe).
• We process valid refund requests within 5 business days. Once processed, banks typically take a further 3 to 10 business days to credit the funds.
• Refunds are denominated in South African Rand. We do not refund foreign-exchange differences.

8. Errors and overcharges

If you believe you have been charged in error (duplicate charge, wrong tier, charge after cancellation), email support@tradejot.co.za with your WhatsApp number and a description. We aim to resolve billing errors within 5 business days, regardless of the timing rules above.

9. Service downtime

We do not offer automatic refunds or service credits for downtime. If TradeJot is materially unavailable for an extended period due to a fault on our side, contact us and we will assess credits on a case-by-case basis.

10. Consumer Protection Act

This policy does not limit your statutory rights under the South African Consumer Protection Act 68 of 2008 ("CPA"). Where this policy and the CPA differ, the CPA prevails.

11. Changes to this Policy

We may update this Policy from time to time. Material changes apply to subscriptions started after the new effective date. Existing subscriptions are governed by the policy in force at the time of their purchase.

12. Contact

Refund requests and billing questions: support@tradejot.co.za